Joyla Jewelry is crafted with high-quality natural gemstones and 24K gold vermeil, a premium gold-plating technique that ensures durability and lasting shine. Our designs are thoughtfully created to celebrate the beauty of color and craftsmanship.

Gold vermeil (pronouncedvehr-may) is a high-quality gold-plating technique where a thick layer of gold (at least 2.5 microns) is applied over solid sterling silver. Unlike standard gold-plated jewelry, vermeil containsa higher percentage of gold, making it more durable and luxurious. At Joyla, we go beyond the industry standard by using100% 24K gold platingfor a rich, luminous finish.

Each piece is designed with passion and precision by our Global Design Team, a talented group of artisans from around the world. Our jewelry is crafted with a blend of traditional techniques and modern innovation, ensuring both quality and uniqueness.

We offer standard and expedited shipping options within the U.S. and select international destinations. Shipping costs and delivery times vary based on location and chosen shipping method, which you can view at checkout.

Orders are typically processed within 1-3 business days. Shipping time depends on your selected method:

• Standard shipping: Typically 5-7 business days within the U.S.
• Expedited shipping: Typically 2-3 business days within the U.S.
• International shipping: Delivery times vary by destination.

You'll receive a confirmation email with tracking details once your order ships.

Yes! We offer international shipping to many countries. Please note that customs fees, duties, and taxes may apply depending on your location and are the responsibility of the recipient.

We want you to love your Joyla jewelry! If you're not completely satisfied, we accept returns and exchanges within 15 days of receiving your order. Items must be unworn, in their original packaging, and in the same condition as received.

To initiate a return or exchange, please contact our customer support team at 
info@joylajewelry.com with your order number and reason for return. We’ll guide you through the process and provide a return shipping label if applicable.

We offer free returns for U.S. orders. International customers are responsible for return shipping costs.

We take quality seriously, but if you receive a damaged or defective item, please reach out to us at info@joylajewelry.com within 7 days of receiving your order. We'll happily replace it or issue a refund.

To keep your Joyla jewelry looking its best, we recommend:

• Avoiding water & chemicals – Remove your jewelry before showering, swimming, or applying lotions and perfumes.
• Storing properly – Keep your pieces in a dry, soft-lined jewelry box or pouch to prevent scratches and tarnishing.
• Gentle cleaning – Use a soft cloth to polish your jewelry and remove any dirt or oils. Avoid abrasive cleaners that could damage the gold vermeil finish.

We don’t recommend wearing your Joyla pieces in the shower, pool, or ocean, as exposure to water and chemicals can cause the gold vermeil to fade over time.

Gold vermeil is more durable than regular gold plating, but like all fine jewelry, it can develop a patina over time. Proper care, including avoiding moisture and storing it properly, will help maintain its brilliance for years to come.

Yes! All Joyla jewelry comes in beautiful, ready-to-gift packaging, perfect for any special occasion. If you'd like to include a personalized gift note, simply add your message at checkout.

At this time, we don’t offer custom designs, but our collections are designed to mix, match, and layer - so you can create a look that feels uniquely yours!

We’re happy to help! You can reach out to our customer support team via email at info@joylajewelry.com

or by filling out our Contact Us form. We’ll get back to you as soon as possible.