Product Warranty
At Joyla, we take pride in the quality and craftsmanship of our jewelry. Every piece is designed with care and made to last, but if something isn’t right, we’re here to help.
Our Warranty
We offer a 6-month warranty from the date of purchase on all Joyla jewelry. This warranty covers manufacturing defects, including issues with craftsmanship or materials.
What’s Covered?
✔ Defective clasps, chains, or settings
✔ Issues with the gold vermeil plating due to a manufacturing defect
✔ Loose or missing gemstones due to a craftsmanship issue
What’s Not Covered?
✘ Normal wear and tear, including scratches or fading due to improper care
✘ Damage from water, chemicals, perfumes, or improper storage
✘ Lost or stolen items
✘ Third-party repairs or alterations
How to Submit a Warranty Request
If you believe your item has a manufacturing defect, please email us at [insert email] with:
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Your order number or proof of purchase
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Clear photos of the issue
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A brief description of the problem
We’ll review your request and provide the next steps. If approved, we’ll repair or replace your piece at no cost.
Beyond the Warranty
If your jewelry is outside the warranty period or damaged due to wear and tear, we still want to help! Contact us at [insert email], and we’ll provide repair options whenever possible.
We’re committed to making sure you love your Joyla jewelry for years to come. If you have any questions, feel free to reach out! ✨